myfactor Coaching & Consulting inc. (“myfactor,” “we,” “us,” “our”) is committed to respecting and protecting users’ privacy and addressing potential privacy concerns. We operate www.myfactorcoach.com, www.amplifypresence.com and other white-labeled community and coaching engagement management platforms (“Platforms”) to provide executive, leadership and development coaching services, including 360 assessments.
This Privacy Policy describes our privacy practices concerning the types of information we may collect from you, or you may provide to us when you visit our Website, which is accessible at https://myfactorcoach.com, www.amplifypresence.com, or when you access or use any applications or features made available by us on or through or in connection with this Website or our Services that link to this Privacy Policy (collectively, the “Website”). This Privacy Policy describes our practices for collecting, using, maintaining, protecting and disclosing that information. This Privacy Policy does not apply to the practices of third parties who may also collect or receive data in connection with your use of the Services.
myfactor is not directed to children, and we do not knowingly collect Personal Information from children. If we discover that a child under 18 has provided us with Personal Information, we will promptly delete such Personal Information from our systems.
Any capitalized terms not defined in this Privacy Policy have the meanings in our Terms of Service.
Types of Personal Information We May Collect From You When You Use our Website and Platforms
When you visit and interact with this Website and our Platform, we collect information about you, including Personal Information. “Personal Information” means information that identifies or relates to you or as defined under applicable law. In the course of providing our Services, the following identifies the categories of Personal Information we may collect directly from you (or about you) or information you choose to offer and how we collect such data:
Account Set Up, Online Forms and Use of Services: When you complete an online form on our Website, we may collect your contact information, such as your name (first and last), preferred pronouns, e-mail address, telephone number, physical address, your company name and address, online user account details and the nature of your coaching needs to formalize the coaching engagement with you or your company. We may also collect information about your professional qualifications, including your educational and professional background. We will also collect your billing contact information, name, e-mail address, phone number, and email addresses of other people you have selected to provide 360 feedback before we can provide a particular Service.
You can always choose to provide less information. However, omitting some of this personal information may limit your ability to access all of the benefits of our Website and Services. For example, we cannot process transactions without payment information and a billing address or ship goods without your name and mailing address.
Automatically Collected Information: We automatically collect data on how our users visit www.myfactorcoach.com via your browser or mobile device, such as your IP address, location, browser, browser language, operating system, device identifiers, and cookies, to allow us to operate and provide the Services. This information is stored in log files and is collected automatically. This information is used to prevent fraud and to keep the Services secure, to analyze and understand how the Services work for members and visitors, and to provide advertising, including across your devices, and a personalized experience for Client Users and visitors. Whether we collect some or all of this information often depends on what type of device you’re using and its settings. For example, different kinds of information are available depending on whether you use a Mac, PC, iPhone, or Android phone. To learn more about what information your device makes available to us, please check the policies of your device manufacturer or software provider.
Analytics: We use data analytics software to ensure Website functionality and to improve the Services. This software records information such as how often you use the Website, what happens within the Website, aggregated usage, performance data, errors and debugging information. We do not link the information we store within the analytics software to any personally identifiable information you submit.
Communications With Us Online: We will collect any Personal Information you provide to us when you use our contact forms (for example, “Contact Us,” “Book a Call,” “Download or Free Guide,” or “Subscribe”). Providing us with your Personal Information via our contact forms is not required; however, please note that fields marked with an asterisk (*) are mandatory fields because we have determined we need this information to comply with or respond to your request or to improve your future experiences with us and our Website. Other information or Personal Information you share with us when completing our contact forms is at your sole discretion. If you contact us, we will keep a record of that correspondence. When you subscribe to myfactor Monthly, our newsletter or a free guide, or provide us with your email address or phone number, you receive notice of and agree (in some jurisdictions and situations, by an additional unambiguous consent) to receive marketing emails and messages from us. You can unsubscribe at any time from marketing emails or messages through the Unsubscribe link included in marketing emails or messages. Please note that some changes to your account settings/preferences may take a few days to take effect.
Cookies and Other Similar Technologies. Our Website and Platform currently use cookies to enhance their functionality. You may disable cookies in your web browser, but this may limit your ability to access our Website. “Cookies” include commonly used pieces of information in the form of small files placed on an individual’s device to enable the individual to communicate and interact with our Website and Platform more easily. When you visit our Website and Platform, we may send one or more cookies to your device. They enable us to store information about your device, which helps us, amongst other things, to provide you with a good experience when you browse our Website and Platform and enhance the level of Services and functions provided.
Social Media, Online Forums, Newsletters, and Message Boards: We also may collect Personal Information and other information about you when you choose to interact with us through social media platforms on which we are active. In addition, we also may collect the Personal Information you make available on your public social network profiles and other public locations, including, without limitation, on LinkedIn, Instagram, Twitter, Facebook, or other company websites. The Personal Information we collect in this manner may include first and last name, contact information, location, education, training courses, work experience and connections, professional or employment-related information and any other information you make available on social media platforms and other public locations.
Personal Information Obtained From Other Sources: If you use a Third Party Service (such as Google) to register for an Account or connect your calendar, the Third Party Service may provide us with your Third Party Service account information on your behalf, such as your name and email address (we don’t collect or store passwords you use to access Third Party Services). Your privacy settings on the Third Party Service typically control what they share with us. Make sure you are comfortable with what they share by reviewing their privacy policies and, if necessary, modifying your privacy settings directly on the Third Party Service.
If You Sign Up and Pay For Your Services Directly With Us: We obtain limited information about your payment card from our payment processors, such as the last four digits, the country of issuance and the expiration date. Currently, our payment processor is Stripe. Stripe uses and processes your complete payment information in accordance with Stripe’s privacy policy.
Data From myfactor Clients (Your Employer) and Technology Partners / Suppliers: We also receive information via our Website, Platform or email from our technology partners/suppliers and clients about you. Your employer (our Client) may provide your personal information, such as your first name, last name, title, length of tenure with the organization, company name and your official email address when they have sponsored you for executive coaching and leadership development Services.
Policy On Collecting Sensitive Personal Information: myfactor Coaching & Consulting inc. does not gather any sensitive personal information, such as your social security number, driver’s license number, race, ethnicity, religion, health metrics, political associations, or details on your criminal background.
How The Information Collected Is Used
We collect and use the information or Personal Information we collect from or about you for the following business purposes:
Providing Services to You, Our Current Active Clients, Prospective Client and Inactive Clients: Creating and maintaining your account with us, tailoring our Service to your coaching needs, facilitating payments and transactions and responding to customer support requests and questions.
Communicating With You: Communicating with you, sending you emails about your transactions, Service-related announcements, emails and updates. As well as soliciting feedback on your coaching experience and automated appointment reminders, which you can customize or opt out of.
Administering 360-degree Assessments and Surveys: Facilitating 360-degree assessments and surveys. Shipping your 360 assessment or any materials to enhance your coaching experience.
Promoting our Services: Sending you tailored marketing communications about products, services, and programs that you may be interested in and measuring the success of our outreach efforts. Researching our prospective clients, including the content and the services/products they are interested in.
Improving Our Services. Analyzing and learning about how the Services are accessed and used, evaluate and improve our Services (including by developing new products and services, creating, publishing and enhancing our content and resources, managing our communications and cultivating meaningful relationships with our clients and prospective clients) and monitoring and measuring the effectiveness of our advertising. We usually do this based on anonymous, pseudonymized or aggregated information which does not identify you directly.
Security: Ensure the security and integrity of our Services.
Third-Party Relationships: Managing our vendor and partner relationships and transferring data to third parties (Refer to “Who Is The Information Shared With? section below).
Enforcement: Enforcing our Terms of Service and other legal terms and policies; and complying with legal obligations.
Protection: Protect our and others’ interests, rights and property (e.g., protect our clients and visitors from abuse).
Our use of your information as described above is permitted by applicable data protection law because it is:
necessary for our legitimate interests in pursuing the purposes set out above, and such interests in each case not being overridden by your privacy interests;
in some cases, necessary to meet our legal or regulatory responsibilities, such as disclosures to authorities, regulators or government bodies; or
in some cases, essential for performing a task in the public interest and, when we use special categories of personal information, necessary for establishing, exercising or defending legal claims or where the processing relates to personal information manifestly in the public domain.
In limited circumstances, processed with your consent which we obtain from you from time to time, such as when you opt-in to receive marketing communications and news via email.
Length Of Time Personal Information Is Stored
We will retain your information only for as long as necessary to fulfill the purposes set out in this Privacy Policy, for as long as your account is active or as needed to provide the Services to you.
Who Is the Information Shared With?
We may share your information with Third-Party technology and assessment partners. Still, only those affiliates, third-party app integrations, vendors and service providers that myfactor has fully vetted and retained in connection with the operation, delivery and marketing. The Third-Party technology and assessment partners will only have access to and use the data they need to perform their functions.
The only reason we will ever share your information with affiliates is for the following purposes:
Registering and setting up your coaching or community membership account.
Processing transactions
Facilitating and completing a 360 assessment
Fulfilling and delivering orders
Measuring marketing and advertising performance
Providing excellent customer service
Issuing email and text message communications.
These third parties have limited access to your information and use your information to perform tasks on our behalf and are obligated to myfactor not to disclose or use your information for other purposes. While the information provided to myfactor in connection with our Third-Party Tools remains subject to myfactor’s Privacy Policy, the use of Third-Party Tools themselves is subject to the terms and conditions of the Third-Party technology and assessment partners. myfactor is not responsible for any changes to the Third-Party Tools or the acts or omissions of Third-Party Tool providers.
Information Security
We do our best to keep your private information secure and safe. Most of your personal information is encrypted and is therefore protected from being accessed by outside users. However, data leaks and malicious attacks do happen. While we do our best to protect your data, providing your personal information is at your own risk.
Ability To Decline To Provide Personal Information
You can, of course, decline to disclose your personal information to us. However, failing to provide us with pertinent information may limit your ability to fully benefit from myfactor Coaching & Consulting inc. and its offerings. Remember, we only ask for personal information that can help us fully provide our services to our customers.
Additional Questions
If you have questions regarding this Privacy Policy, please get in touch with us at team@myfactorcoach.com. A myfactor representative will respond to your privacy policy questions immediately.
Policy Update
This privacy policy was last updated on 02/25/23. If we adjust the Privacy Policy, we will post the most recent update date on our Website. Once posted, the new privacy policy shall be effective immediately.