“We are all guilty of diagnosis momentum, despite incomplete evidence we heard the word cancer and we all ran down the wrong path.” – Dr. Dubenko, ER
I would agree with Dr. Dubenko, in that they all ran down the wrong path, however they were presented with compelling information, medical records and diagnoses from several doctors, that unanimously suggested cancer. So at first glance the information seemed pretty complete. Diagnosis momentum is the tendency for a doctor when presented with a case to accept and stick with the initial doctor’s diagnosis.
There are many scenarios in the workplace, where one is required to draw a conclusion or make a recommendation based on information shared by their manager, direct report, supplier, business partner or consultant for that matter. As we witness the havoc that little to no due diligence continues to wreck on our economy, here are a few tips to help you to corroborate information and make sound decisions.
Ask yourself:
- Does the recommendation make sense?
- Do I have all the necessary information to fully support the recommendation?
- If I had to invest my personal funds, would I still wholeheartedly support the recommendation?
- What are the positive and negative consequences of the recommendation?
- Am I supporting the recommendation because of the investment that we have made so far? What if we had not made a significant investment, would I still support it?
- Has this type of recommendation been successful in the past? If so what is different now? How might these differences impact the outcome?
- What are the assumptions? What if the converse was true what impact would that have on the recommendations?
Also pay attention to the following situations:
- High pressured and time sensitive events spur diagnosis momentum – allow enough time to review the information thoroughly. Either mandate a review deadline or propose a process to facilitate review of all information before sharing it.
- When information is passed down from a senior person, someone you deem to be smart or an expert – do not assume it is correct.
- If the information shared is always sound – do not become complacent, regardless of previous experiences, this is your opportunity to make sure you hold on to the track record.
It is apparent now more than ever that you will be remembered for poor decision-making, if you suspect you are running down the wrong path, be bold and challenge the decision. To borrow from the French “Only he who does nothing makes a mistake”. What tactics do you use to ensure that you make sound decisions?
